FAQ

Express shipping

We offer an Express Shipping option for delivery to the 48 contiguous states. Your order will enter production the following business day and take 1 business day to be produced and shipped out. Once the Express Shipping order leaves our facility, it will be delivered on the following business day.

If you want to get a faster shipping method, then you would need to either get in touch with us before your order begins production to process a shipping upgrade or you would need to cancel this order and place a new one with the upgraded shipping method.

Please note that we have very short processing times. To find out if your order has started production, please log into your account and check the status. You can log in with your email address and your order password. If you've placed your order as a guest, you can follow the link in your order confirmation email to look into it.

If your order is still waiting to be processed and it is during our office hours, which are Mon-Fri 8 a.m. - 8 p.m. ET, feel free to give us a call to upgrade your shipping. You can reach us at 1-800-381-0815.

Note: Once an order has shipped, we are not able to change the shipping method, i.e. Premium to Express.

If your order has not started production but you are unable to call us to upgrade your shipping, then the best thing to do would be to cancel your order by clicking on the red "Cancel" button. This will result in the funds for this order being returned to your original payment method. You are then welcome to place a new order online at your convenience, selecting the appropriate shipping method to suit your current needs.