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Changing shipping address

If you should need to make a change to your physical shipping address after your order has already begun production, there is a $11 fee for this service. The fee is for the Delivery Incercept service provided by UPS. This option does not exist for deliveries with the Standard or the USPS International Economy shipping options.

To check the status of your order, please log into your account online. Registered users can see their previous orders and re-order certain items. If you have placed an order as a guest, you will find a link in your confirmation email which will take you to your current order.

If your order is marked as “wait” or as “new”, you can simply cancel your order and place a new order with the corrected shipping address. If it is labeled “in production”, you will not be able to make changes to your order and you would need to call us to initiate the Delivery Intercept process. To make this type of change, please call our office at 1-800-381-0815 Monday-Friday 8 a.m. - 8 p.m. (ET) and have your credit card information ready.

Note: Once an order has shipped, we are not able to change the shipping method, i.e. 3 Day Select to Next Day Air Saver.

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