Can I cancel or change an order?
To cancel or change an order, you must first check the status of your order to see if this type of action is possible. To check the status of your order, please log into Your Spreadshirt online. If your order is labeled “in production”, you will not be able to make changes to your order. If it is marked as “wait” or as “new”, and it is between the times of 8am-7pm EST Monday - Friday, you will be able to cancel or change your order by calling our customer service department at 1-800-381-0815.
If it is outside of normal business hours, then you must cancel your existing order and place a new one with the correct information. To do this, log into Your Spreadshirt online and click the red "Cancel" button. If you do not, then your order will automatically begin production the following morning.
Please note that once an order begins production, you can no longer make any changes and we cannot stop your order from being shipped to you.
Articles in this category
- Can I cancel or change an order?
- Can I exchange or return purchased products?
- Do I have to pay US sales tax on my order?
- Do I receive a discount when ordering a certain quantity?
- Does Spreadshirt deliver products overseas?
- How can I check the status of my order?
- How can I get a faster shipping method?
- How fast will my order be processed and when will it be delivered?
- How much does it cost for shipping?
- I already placed my order but I need to change the shipping address. What do I do?
- I do not have a credit card. Can I pay by check or money order?
- I'm having technical problems with the order process. Any suggestions?
- What is the Assistant?
- What is the process for having you file a UPS Claim on my behalf?
- What methods of payment are available?
- Where do I find the security number on my credit card?
- Why is the delivery time longer before holidays?
