FAQ

Change/cancel order or shipping address

To cancel or change an order or change the shipping address, you must first check the status of your order to see if this is possible. To do so, please log into your account. If you've placed your order as a guest, you can follow the link in your order confirmation email.

  • If your order is labeled “in production”, you will not be able to make changes to your order or shipping address.
  • If your order is marked “wait” or “new” just cancel your existing order and place a new one with the correct information. To do this, log into your account and click the red "Cancel" button. If you do not do this, your order will automatically begin production the following morning.
  • During normal business hours (8 a.m. - 8 p.m. ET Monday - Friday) you can also cancel or change your order or shipping address by calling our customer service department at 1-800-381-0815.

Please note that once an order begins production, you can no longer make any changes and we cannot stop the shipment of your order.

Important: it is best to call us or cancel your order to make changes, as e-mails are answered during regular business hours in the order they are received. It is therefore possible that your order could begin production before your e-mail is processed and your changes would not be able to be made.


Changing your shipping address after shipment

If you should need to make a change to your physical shipping address after your order has already begun production, there is an $11 fee for this service. The fee is for the Delivery Incercept service provided by UPS. This option does not exist for deliveries with the Standard or the USPS International Economy shipping options.

Note: Once an order has shipped, we are not able to change the shipping method, i.e. 3 Day Select to Next Day Air Saver.