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Top 5 Questions Asked Over and Over Again

Top 5 Questions Asked Over and Over Again

Certain questions are asked over and over again. Here are our answers.

Shop

How does SpreadShop work?

Opening a SpreadShop store is very easy. You’ll be able to choose the designs and products you want to put up for sale, and you earn money every time a purchase is made! We store the products for you and print the items as soon as a customer orders them in your Shop. For you, this means there is absolutely no risk and or obligation involved. We take care of payment, shipping and customer service. All you have to do is create products and designs, put them up for sale in your Shop, and promote your Shop and products on social media.

To create an online Shop, click here and choose “Open Your Own Online Shop”. Enter some registration information, and you can immediately start your online business by creating your products.

How do I create products for my Shop?

The product creation process depends on when you opened your Spreadshirt account. Recently opened accounts use the new Shop system. This is why there are currently still two different user interfaces:

1) If you have opened an account before October 20th, 2016:
Go to “My designs” and click on “Create a product with design”. Choose a product from our range and put the design into place or choose a design from thousands of designs on offer. You can also add text. Once the product is created, add it to a store.

2) If you opened an account after October 20th, 2016:
Go to the “Designs” menu in the left column to import a design and enter all the necessary information. Then choose the category of products to create several products simultaneously with the design.

Is the SpreadShop really free?

Yes, the SpreadShop is completely free. Since we only print on-demand products, you have no expenses.

How is the product price determined?
The price of a product for sale in a Shop consists of:
• Product base price (without printing)
• Printing cost
• Your commission (consisting of design price, Affiliate Commission and Volume Commission)

How do I integrate the Shop with my website?

The SpreadShop can easily be integrated with any website. Depending on what you want to do, some knowledge of HTML, CSS or JavaSript may be required. Please use JavaSript to integrate the Shop with your website. In “Shop Settings -> Extended -> Shop Integration” you will find the necessary information. You can, of course, integrate your Shop without specific knowledge of IT programming. The Shop is then available via a URL.

What is the difference between SpreadShop and Marketplace?

A SpreadShop has its own URL that can be integrated with your website. You are the manager and you choose the products and designs that you want to offer. It is up to you to advertise and market your Shop so that your products can be found by customers. With each sale, you will receive the design price and Affiliate Commission on generated sales, set at 20% of the cost of printing and product. Depending on the number of products sold, you can even earn more with the Volume Commission.

The Marketplace is part of the Spreadshirt site. It is a great platform on which creative minds can offer their designs. You can simultaneously have a Shop while selling your designs on the Marketplace. As for the Marketplace, you don’t have to worry about marketing, since thousands of visitors browse and buy on the Marketplace every day. In addition to choosing the design, the customer selects the product on which the design will be printed. The design can also be adjusted on the product, changed in size and sometimes even color. With every design you sell, you will receive the design price you set.

To find out which sales channel is most appropriate for your needs, take a look at this article.

Can I customize the Shop layout?

It is entirely possible to adapt the layout of the Shop. You can import an image for the header and choose a color theme. It is also possible to determine your own color palette. More advanced users can use the “HTML and CSS” option to customize the Shop header and footer. You can also make adjustments to the header and footer in the checkout area.

Do you offer white label shops?

Yes, that’s standard. The Spreadshirt logo will not appear on your Shop. It allows you to add your personal touch the way you see fit. The only mention of Spreadshirt is in the footer (“Powered by Spreadshirt”).

Designs and Products

Can I work on several products at the same time?

Yes, that’s possible. Since there are two different store systems, there are two options:

1) If you have opened an account before October 20th, 2016:
You need to select the products concerned (by checking the box in front of the products). At the bottom of the page, there is a list of actions that can be applied.

2) If you opened an account after October 20th, 2016:
You need to select the relevant products (by checking the box at the top right of the design preview) and click on “Configure”. You can add keywords, change the design price or delete products for all selected designs.

Why was my design refused?

There are many reasons for refusing a design. The most common is that the lines of the vector graphics are too thin. If the lines are too thin, the design can’t be printed properly or the print may deteriorate after several washes. It is also possible that designs violate copyrights (e.g. trademarks or word marks). You will find a list of reasons for refusal in our FAQ Section for Partners.

Commission

How does the commission system work?

Depending on the distribution channel (Marketplace or Shop), there are different types of commission (see the question “What is the difference between the SpreadShop and the Marketplace?”).

Regardless of the chosen distribution channel, you always receive the design price. You set the amount you want to receive for each sale. The design price can be set up to $15. We advise you, however, to take heed of how some of our more popular designers price their deigns. As a rule of thumb, a $3 design price is the one that tends to work best.

If you have a Shop and sell a product, there are two additional types of commission:

1. The Affiliate Commission on sales generated. 20% on the price of the product and printing, after deduction of tax that the customer pays to Spreadshirt.

2. The Volume Commission on sales. If you sell more than 26 products in a matter of a bonus period (one month), you receive a bonus ranging from 0.5 to 40% of the price of the product and the printing.

You will find all information on commission types in our help center.

Why have my commissions still not been paid, and how do payments work?

The amount of commissions generated by sales can only be paid to partners who have correctly stated their name, address and bank account details or PayPal account address. As soon as the minimum balance has been reached, all commissions earned are paid out once a month, regardless of the distribution channels or the commission type. We begin accounting for your fees no later than the 15th day of the following month. It may take up to two weeks for the money to be in your account. You receive the money earned in e.g. October by the end of November.

Payments are only made if you have reached the minimum balance. The latter depends on the currency you have chosen. If the chosen currency is the dollar, payment will be made when the accumulated credit amounts to $10 min.

Taxation

Do I need to register a business?

Unfortunately, we can’t make any blanket statements, here. Factors depend on your personal and professional situation. If in doubt, please refer the matter to a tax consultant.

Tax Forms for non-U.S. Citizens Selling on the North American Platforms

Please download, fill out, sign, and email the form below as an attachment to taxation@spreadshirt.com.

Why? We are required by the IRS to collect and report specific business transactions and provide statements of income to parties involved in those transactions. Failure to provide correct information will result in Spreadshirt withholding up to 30% of your earnings.

For Individuals

Download form W-8BEN-E

Please add your Partner ID to the form on line 10. Fill out the remaining fields of the form with the same information you have entered above and the information you normally provide the IRS. It is very important that this information is consistent!

For Businesses

Download form W-8BEN

Please add your Partner ID  to the form on line 7. Fill out the remaining fields of the form with the same information you have entered above and the information you normally provide the IRS. It is very important that this information is consistent!

We also accept electronically signed forms created with your Adobe account or the Acrobat Reader package.

Once you have submitted this form to taxation@spreadshirt.com, we will need some time to process and validate it. We will inform you here once this process is completed.

34 comments Write a comment

  1. If people frequently make the same mistake there is a usability design issue. This is true with the design / shop commission issue. The problem may be work flow but that could be expensive to address. A fair and simple solution is to set a default value for each. This would ensure some compensation for the designer, unless they intentionally reset the value to zero. It should never be the case that a designer get nothing while the user of the image earns money, unless the designer intentionally and knowingly so chooses. That is just fair.

  2. Thanks for your feedback Diane 🙂

    We’ve discussed (here on the blog and in the forum) having a default commission and have heard good arguments for and against. I also agree that these questions point to some usability issues where things like the commission aren’t clear to new users. I’ll pass this along to our product management 🙂

  3. I need to fill out tax information for outside USA?
    What if I do not wish to sell at all to USA?
    We dont need to do this for EBAY

    Its easier to just find a service like this outside USA, your too hard.
    Or just by $3 shirts from china and do it myself.

    • Hi Raechel,

      Not sure what you mean exactly and where you are based but yes like for any business we need your tax information. We are also based in Europe if you want to have a look (www.spreadshirt.co.uk). Let me know if you have any further questions. Oh, and getting a 3$ Shirt from China won’t guarantee the same quality as our Shirts – that’s for sure 🙂

      Thanks,
      Lena

    • Hi Michael,

      Currently there is no way to add text to your products. This feature will eventually be added but for now the solution is to add the text as a PNG to your products.

      Thanks,
      Lena

  4. I’d like to be able to replace my designs with updated versions of the same design but there doesn’t seem to be any way of doing that. It means selecting and adjusting all the products for every design all over again. Very frustrating.

    • It’s not the first time we get this feedback and we will be working this year on a solution for the problem you’re describing. Thanks for your feedback 🙂

    • Since we’re offering a free shop system, this is not possible. Thanks for your understanding.

    • Hi Rachel,

      Yes you can. Just drag and drop the design on the tile below the large product (the tile that shows the product from behind). This places the design on the back of your product. Hope this helps.

      Best,
      Lena

  5. Hi,

    Everytime I click on “Activate Shop”, the spreadshirt heart pops up, and stays there for hours on end, but it does not go through to activating the shop. What can I do to rectify this issue?

    • Can you please let me know your userID so I can check? Please keep in mind that your commission is credited approx 2 weeks after an order is sent.

      Best,
      Lena

  6. Hi my name is Eika
    and my question is I was making my own shirt and it said I can download any image and I did but I want to delete from my down load history please help

  7. Hi,

    I would like to know if I have to open 2 (or more) separate accounts for US and Germany / Europe / UK?

    And will your customer support handle possible returns and customers questions only for marketplace or also for stores?

    THANK YOU!

    Looking forward to working with you!

    Dominic

    • Hi Dominic,

      Yes you would need to open one account for: US/CA/AUS and one account for all of EU. You can link your shops though so customers will always be on the “correct” shop.
      Of course Spreadshirt takes care if handling returns for both marketplace AND shop (so completely hastle free for you). For the shops specifically you can have a look at this video: https://www.youtube-nocookie.com/watch?v=YWPym2AEsW8&t=3s

      Let me know if you have any other questions,
      Lena

  8. I had a Spreadshirt store a few years ago and was pretty successful. I decided to open another one today and this FAQ section has made me even more confused.

    Are you saying that there is now NO WAY to create a product for my store without uploading a design? What if I want to sell t-shirts with text and no images? It used to be so easy — create a product, design the product, sell the product. You could choose to use designs or you could choose to use text. I’m guessing this has changed.

    All I’m trying to do is add products to my store and I’m finding it to be completely impossible. Would love some feedback.

    • Hi Keri,

      If you want to add text, then you currently have to add a text design to your product. On the upside you can now super easily and quickly create multiple products at the same time. We are working on making design creation easier for you guys. We’ll keep you posted on the blog and in our newsletter so make sure you’re subscribed.

      Best,
      Lena

  9. Hi, can I ask a question?
    How do you change the size of the clothes we are designing because I am making youtube merchandise and most of my viewers are kids, however, my size came up as adult men and I can’t change it.
    Thank you bye!

    • Hey Harvey,

      Please make sure that you’ve switched on the filters “Kids” and “Babies” and activate different product groups within this filter. If you let me know your userID (you can find it on the top right on your dashboard I can also do it for you.

      Let me know 🙂

      Thanks,
      Lena

  10. Hello,

    Does the company plan to offer other payment options like Payoneer. I live in Nigeria. I cant get a bank account in the USA or the EU, also cant receive payment with the PayPal account for Nigeria (we can only pay with it and not receive money with PayPal.

    Thanks,
    Royal.

    • Hi Royal,

      Thanks for bringing this up. For now this is unfortunately not possible but I will forward your feedback and let you know whether we have long-term plans n changing this.

      Thanks for your patience,
      Lena

  11. Hi,

    For most of the apparel and accessories, there is no option for the design to fill the object. E.g. the mug has a limited space where the design I choose will show. Same for aprons, beach towels etc

    Is there a setting that I am overlooking or the limited space is the only option to put the artwork on?

    • Hi Rahel,

      If you are asking yourself whether we offer all-over prints then I’m sorry to dissapoint you. We only offer printing on set design areas.

      Best,
      Lena

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