Uploading .svg file... keeps saying "error"

designupload
partnerarea

#1

Hi darlins, I’m new and a complete tech numpty- so have patience with me! I’m just trying to get my designs onto merchandise and don’t have a clue what I’m doing. I’ve converted one of my files from a transparent layer png, into a svg and trying to upload it to spreadshit… and I keep getting “Sorry an error has occurred”… with no explanation of what said “error” is! the graphic is 1.7mgs… is that the problem? is the file too large?

Last night I tried to upload just the transparent layer of a png file, but the graphic of course had that lovely cute grey and white check behind it… and I couldn’t tell if the transparency “checkering” was transferring over to the merchandise or not?

HELP!?

d


#2

Heya,

I’ll have to get our design specialist @Julia-Spreadshirt to answer this :sweat_smile:

Otherwise, we have some design resources in our FAQ:

And you can always send your design over to our design team so they can check it out for you: designs@spreadshirt.net.

Welcome to the forum! :slight_smile:


#3

Hey, can you send me your Partner-ID that I can have a look on the files?