Issue with Payout

Hello, still having an issue with my first payout. It’s been happening since October. I gave the correct routing and account number. I contacted you guys and I was told that the money was returned?? I have a US bank account with Chase. Now recently before Nov. 15th, I changed the payout option to paypal. Still no payout whatsoever. I even went to check on the dashboard to make sure I had the correct information, and the Paypal payout information was BLANK! I mean come on, is there ANY WAY to get my payout? This is crazy really, what is the issue? Can you guys just send a check or try again??

Please write an e-mail to so my colleagues can let you know what the issue exactly is :slight_smile: Thanks!